VEP / Blog / Cut E-commerce Returns 38% With AI Employees March 26, 2026 Updated Aug 19, 2026 By Elena 2 min read TL;DR See how a fashion retailer cut e-commerce returns 38% with AI employees handling sizing guidance, exchange routing and refund triage. Read the case study. How the returns reduction actually worked Frequently asked questions Share Was this case study helpful? 👍 Yes 👎 Not really More Case Studies case study How a Healthcare Network Slashed Claim Denials 67% With AI Employees 67% Apr 9 case study How an E-commerce Brand Boosted Conversions 23% and Recovered 35% of Abandoned Carts With AI Employees 35% Apr 9 case study How a SaaS Platform Cut Customer Churn 71% With AI Employees 71% Apr 8